Terms & Conditions


Your Agreement with REDRackx Cloud.

This agreement is made and entered into by and between REDtone Digital Services Pvt. Ltd. “RDS” and the Customer. RDS and Customer hereby agree to all terms of this Agreement. The Redrackx Services Terms and Conditions (“Terms and Conditions”), Service Order Form (“SOF”) and Service Level Agreement (“SLA”) constitute the complete Agreement between RDS and the Customer for use of Services, and may be read together with the RDS Privacy Policy and Acceptable Use Policy, as updated and amended from time to time at www.Redrackx.com.

1. Definitions

“Acceptable Use Policy” or “AUP” means the RDS Acceptable Use Policy.

“Agreement” refers collectively to the Service Order Form, these Terms of Service, the Privacy Policy, the Service Level Agreement and the Acceptable Use Policy.

“Agreement Date” means the earlier of: (i) the date on which you accept these Terms of Service via the Website and/or (ii) the date you first use the Services (iii) date of signature of this agreement.

“Confidential Information” means all non-public information disclosed by one party to the other at any time irrespective of the date of the Agreement.

“Customer” An individual, Company, Organisation or entity mentioned in the Service Order Form.

 “Order” means the purchase of services via the Website or any other written order given by the Customer which describes the Services being purchased.

“Privacy Policy” means the RDS Privacy Policy available at www.Redrackx.com.

“Service Level Agreement” means the RDS Service Level Agreement.

“Services” means Cloud Computing Services provided  by  REDtone Digital Services under the business name of “Redrackx“ and include but not limited to the provision of virtual servers, core-CPU power, disk data storage, RAM, network data transfer, IP addresses and VLANs.

Subscription Term is the term of a Cloud Service subscription identified in the Service Order Form.

“RDS Website” means any website with a domain name ending “RDS.net.pk”.


“Working Day” means 9:00 a.m. – 6:00 p.m. Monday to Friday, Pakistan Standard Time, excluding bank holidays and public holidays as declared by the Government of Pakistan.

2. Agreement Term

This Agreement and Services therein will be provided for an indefinite period and may be terminated by the Customer providing RDS with 30 days written notice of termination or by RDS by providing the Customer with 30 days of written notice of termination.


3.1 RDS grants to Customer a nonexclusive, and nontransferable license, during the term of this Agreement, and to use the Cloud Services “Redrackx “solely for the Customer’s internal use.

3.2 Customer may permit Authorised Users to use the Cloud Service, however, Customer shall be responsible for breaches of the Agreement caused by Authorised Users.

3.3 The Cloud Service includes the option to use licensed software and web services from third parties. All third party licensed software and web services have separate user agreements and usage will be subject to terms and conditions with those third parties agreements.

3.4 Upon subscription to the Services, RDS will provide Customer with a single login account to allow Customer’s Authorised User to access the Cloud Services. Customer may create additional accounts pursuant to the terms of this Agreement and Service Order Form. Customer may request additional Authorised Users accounts/licenses. Upon payment of the applicable Authorised User Fee RDS will provide the User IDs to Customer for such additional use.

3.5 Customer accepts and acknowledges the following;

  1. Only to use the service in accordance with acceptable use policy
  2. to comply with all applicable laws of Pakistan at all times
  3. to use reasonable security precautions in relation to use of the Services
  4. to be solely and entirely responsible for maintaining at least one current backup copy outside of the RDS network of all data (including but not limited to operating systems, content and programs) stored on the RDS network to ensure that the potential for loss is mitigated
  5. that it has read RDS acceptable use policy (“AUP”) and its privacy policy (“Privacy Policy”)
  6. not in any way use unacceptable content or links like (a) pirated software, hacker programs or archives, Warez sites, Spam ware, Copyrighted MP3s and IRC bots; (b) speech or images that are offensive, obscene (including pornographic), profane, blasphemous, hateful, threatening, harmful, defamatory, libelous, harassing, discriminatory (whether based on race, ethnicity, creed, religion, gender, sexual orientation, physical disability or otherwise) or that promote any illegal activity; and/or (c) graphic violence. RDS will terminate any account that does not conform to these.
  7. RDS reserves the right to terminate any account, for any reason, without prior notice or warning.
4. Fees, Billing and Payment Terms

4.1 Service activation will take effect on the date of receipt of payment, and will be renewed automatically for identical successive periods according to the Service Order Form. Any changes to the Customer’s service package shall be billed accordingly. Duration of the initial term shall not be less than thirty six (36) months.

4.2 Monthly charges for services are billed in advance. Fees for the use of Services are set forth on the Service Order Form.
4.3 RDS may charge Fee/markup on any overdue amounts at the mark-up rate per month (pro-rated on a daily basis). If any amount is overdue by more than 30 (thirty) working days Customer account will be suspended.

4.4 RDS reserves the right to suspend withhold or cancel any Services until payment in full of such amounts has been received, including any fees we may have the right to charge Customer for a non-honored cheque.

4.5 All fees for Services are net of applicable taxes. Customer will be responsible for payment of all applicable taxes, fees, charges or surcharges, whether now or hereafter enacted.

4.6 RDS may charge set up fees, recurring service fees, and other one-time fees for optional services.

4.7   RDS may amend the Services and/or the Service Fees associated with any of the Services at any time and from time to time.

4.8. Any billing dispute must be raised in writing within 15 days of receipt of the billing invoice. Customer will be liable to pay the undisputed portion of the bill. Customer waives the right to dispute any charges after the 15 days period as set forth above.

5 Customer Responsibility

5.1. Registration Information: Customer will provide the name, contact information and other information to register each Authorised User to use the Cloud Services.

5.2. Customer will be solely responsible for any services that it provides to others involving the use of the Redrackx Cloud Services, Data, Output or the Services. RDS makes no representations concerning the completeness, accuracy, or utility of any Data in the Cloud Services or any Output. Customer shall be solely responsible for ensuring accuracy, completeness and compliance of any Output provided to any third party, and all liabilities and responsibilities in connection with such Output, and RDS shall not be responsible for the accuracy, completeness, or compliance thereof. Neither Customer nor any other person will have any claim or cause of action against RDS as a result of any professional or other services rendered or withheld in connection with the use of the Cloud Services, Data, Output or the Services.

5.3 Customer is responsible for obtaining all authorisations, consents, and permissions necessary or desirable to enter Data into the Cloud Services, to use the Cloud Services to process and store Data and to receive the Services and Output. Customer and its Authorised Users will not submit any Content or Data or use the Services in any way that infringes, misappropriates, or violates any trademark, copyright, patent, trade secret, publicity, privacy or other right of any third party or violates any applicable local, Federal Government laws, statutes, ordinances, rules or regulations or any judicial or administrative orders, including but not limited to anti-spam laws, or any industry or private standard RDS governing Data. RDS shall not be liable for the accuracy, completeness or authenticity of Data furnished by Customer or any other third party, and shall have no obligation or responsibility to audit, check or verify the Data.

6. Termination

6.1 Each party will have the right to terminate this Agreement by giving 30 days prior written notice if the other party is in material breach of this Agreement. In the case of nonpayment xxx 05 days prior written notice will be required, if the breaching party fails to remedy such breach within notice period, the Agreement will be terminated.

6.2 Notwithstanding Section 6.1, RDS may terminate this Agreement upon written notice to Customer if Customer violates the scope or any restriction on its license or its obligations hereunder. Failure for Customer to pay for services may result in an immediate termination of services under these terms and conditions.

7. Effect of Termination
  1. Upon termination for any reason, all licenses granted hereunder shall automatically terminate, and RDS may immediately disable and discontinue Customer’s access to and use of the Cloud Services without additional notice to Customer. In addition, all fees and payment obligations of Customer will become immediately due and payable.
  2. Customer must pay all outstanding amounts owed to RDS in order to receive transition services, if needed. Any transition services provided by RDS shall be chargeable at RDS current professional services rates, and requests for such Services must be sent to RDS in writing within five (15) days prior to the termination or expiration of this Agreement. After termination or expiration of this Agreement, RDS may dispose of or destroy all Customer data and any other materials at its discretion.
  3. All rights to payment and the provisions of Sections will survive any expiration or termination of this Agreement.
  4. If Customer terminates this Agreement after the Effective Date but prior to the installation of Service(s), Customer will pay RDS a Pre-Installation Cancellation Charge (“Cancellation Charge”) equal to three (3) months of MRC.  Customer agrees that the Cancellation Charge is a reasonable measure of the administrative costs and other fees incurred by RDS to prepare for installation.
8. Service Limitations

RDS will not be responsible for any damages that Customer may suffer arising out of use, or inability to use, the Cloud Services. RDS will not be liable for unauthorised access to or alteration, theft or destruction of Customer’s data files, programs, procedures or information through accident, fraudulent means or devices, or any other method. It is hereby acknowledged that it is Customer’s responsibility to validate for correctness all Output and to protect Customer’s Data from loss by maintaining back-ups of all Data and routinely updating such backups. Customer hereby waives any damages occasioned by lost or corrupt Data, incorrect Output or incorrect data files resulting from a programming error, operator error, equipment or software malfunction, or from the use of third-party software.

9. Acceptable Use Policy (“AUP”)

To the limit said by the law, we exclude all representations, warranties, and situations referring to our website and the usage of it. Nothing on this disclaimer will:

  • prohibit or exclude our or your legal responsibility for death or injury;
  • prohibit or exclude our or your legal responsibility for fraud or fraudulent misrepresentation;
  • restrict our or your liabilities in any manner that isn’t approved beneath relevant law; or

The prohibitions and restrictions of legal responsibility set on this Section and someplace else on this disclaimer:

(a) are a problem to the previous paragraph; and

(b) govern all liabilities arising beneath the disclaimer, consisting of obligations arising in contract, in tort and for breach of statutory duty.

As long as the records and information on the website are provided free of cost, we will not be seen accountable for any damage.